Return of Saleable Goods

If you wish to return saleable goods, prior authorisation must be obtained from our Head Office. A potential 10% handling charge will be applied to all approved returns, at the discretion of Tony Mitchell Ltd.

Please ensure that all returned goods are accompanied by the required documentation, including your account name and number, despatch note number, and the reason for the return. This information will help us process your return efficiently.

Faulty Goods

If you believe that any goods supplied are faulty or not as ordered, you must notify Tony Mitchell Ltd in writing within 14 days of receiving the goods.

Please contact Tony Mitchell Ltd before returning, repairing, replacing, or otherwise dealing with the goods. We will assess the issue and, where applicable, pass on the benefit of any manufacturer’s guarantee or warranty.

Any goods that are proven, to the satisfaction of Tony Mitchell Ltd, to be faulty due to defective materials or workmanship will, at our discretion, be repaired or replaced free of charge or credited.

Tony Mitchell Ltd reserves the right to inspect any goods reported as faulty before agreeing to a repair or replacement. We cannot accept responsibility for goods that customers choose to repair or replace, or provide free of charge to their own customers, without our prior written approval.

Except as set out above, Tony Mitchell Ltd accepts no further liability in respect of faulty goods and shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the supply of the goods, except where liability cannot be excluded or limited by applicable law.